Welcome to our shop! We're dedicated to providing you with unique and quality products, along with transparent and fair policies. Please take a moment to familiarize yourself with our cancellation policy.
1. General Cancellation Policy
• Shop-Wide Cancellation Policy: We understand that sometimes plans change, and you may need to cancel an order. To make this process clear and efficient, we've established a shop-wide cancellation policy. Knowing these terms in advance allows us to serve you better and lets you shop with confidence.
• Cancellation Time Frame: You can request a cancellation within 24 hours of purchase for eligible products. Please note, this is subject to the conditions outlined below regarding digital products and EU buyer rights.
2. Digital Products
Non-Cancellable Nature of Digital Products: Due to the nature of digital products, they are not eligible for cancellation, return, or exchange. Once a digital product is purchased and delivered, it's considered final. This policy applies to all buyers, including those in the EU, in compliance with the EU's right of withdrawal regulations. We appreciate your understanding that the instant delivery and irretrievable nature of digital content make cancellations infeasible.
3. EU Right of Withdrawal
• Standard EU Withdrawal Rights: Buyers in the EU have the right to withdraw (cancel or return) an order within 14 days of delivery. This is a standard consumer right in the EU and is fully supported by our shop for eligible products.
• Exceptions for Digital Products: As per our policy on digital products, this right does not extend to digital items. We provide clear information on this exception at the point of sale to ensure transparency and compliance with EU regulations.
• Withdrawal Form and Terms: For eligible products, we include the required withdrawal form and outline any related terms and conditions. This ensures that you are fully informed about your rights and our procedures.
4. Your Satisfaction is Our Priority
We're here to help. If you have any questions or concerns about your order, please don't hesitate to contact us. Our goal is to ensure that your experience with our shop is positive and enjoyable.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):https://ec.europa.eu/consumers/odr